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Contact Us

Whether a question, compliment, or complaint, we always like to hear from you.

Serenia Life Financial

Hours of Operation

Monday to Thursday – 8:30am to 7:00pm ET
Friday – 8:30am to 5:00pm ET

Contact Information

Toll-Free: 1.800.563.6237
Tel: 519.886.4610
Fax: 519.886.0350
Email – Member Services:
Email – Member Benefits:

300-470 Weber St. North
Waterloo, ON N2L 6J2

General Inquiries

General Inquires

Looking to purchase life insurance?

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Questions about life insurance or annuities (investments)?

Reach out to an advisor

Want a FREE Needs Analysis?

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Have a general inquiry?

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For Members

Have a question about your policy?

Contact member services

Want to update your contact information or notify us of a name change?

Contact member services

Questions about your member benefits?

Email the member benefits team


Have a complaint?

Here’s what you need to do

Want to report improper activity (whistleblowing)?

Follow these steps

An ultimate act of love

That’s what it comes down to when you decide to protect the ones that matter most. It’s a big decision, but we’re here to help you choose a life insurance product that meets your needs and your budget.