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Serenia Life Financial

Regular Hours of Operation

Monday to Thursday – 8:30am to 7:00pm ET
Friday – 8:30am to 5:00pm ET

Contact Information

Toll-Free: 1.800.563.6237
Tel: 519.886.4610
Fax:519.886.0350
Email – Member Services: member.services@serenialife.ca
Email – Member Benefits:
memberbenefits@serenialife.ca

300-470 Weber St. North
Waterloo, ON N2L 6J2

General Inquiries


General Inquires

Looking to purchase life insurance?

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Questions about life insurance or annuities (investments)?

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For Members

Have a question about your policy?

Contact member services

Want to update your contact information or notify us of a name change?

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Questions about your member benefits?

Email the member benefits team

Need to make a payment? 

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Complaints

Have a complaint?

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Want to report improper activity (whistleblowing)?

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An ultimate act of love

That’s what it comes down to when you decide to protect the ones that matter most. It’s a big decision, but we’re here to help you choose a life insurance product that meets your needs and your budget.