Contact Us
Whether a question, compliment, or complaint, we always like to hear from you.
Serenia Life Financial
Hours of Operation
Monday to Thursday – 8:30am to 7:00pm ET
Friday – 8:30am to 5:00pm ET
Thursday March 28th – 8:30am to 5:00pm
Friday March 29th – closed for Good Friday
Contact Information
Toll-Free: 1.800.563.6237
Tel: 519.886.4610
Fax: 519.886.0350
Email – Member Services: member.services@serenialife.ca
Email – Member Benefits: memberbenefits@serenialife.ca
300-470 Weber St. North
Waterloo, ON N2L 6J2
General Inquiries
General Inquires
Looking to purchase life insurance?
Questions about life insurance or annuities (investments)?
Want a FREE Needs Analysis?
Have a general inquiry?
For Members
Have a question about your policy?
Want to update your contact information or notify us of a name change?
Questions about your member benefits?
Complaints
Have a complaint?
Want to report improper activity (whistleblowing)?
An ultimate act of love
That’s what it comes down to when you decide to protect the ones that matter most. It’s a big decision, but we’re here to help you choose a life insurance product that meets your needs and your budget.