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Whether a question, compliment, or complaint, we always like to hear from you.

Serenia Life Financial

Hours of Operation
8:30am to 7:00pm ET, Monday to Friday

Holiday Hours
Please note the following changes to Member Services hours on Fridays for the remainder of the year:

  • December 16 – 8:30am to 6:00pm
  • December 23 – 8:30am to 5:00pm
  • December 30 – 8:30am to 6:00pm

Head office will be closed on the following days:

  • December 26
  • December 27
  • January 2

Contact Information

Toll-Free: 1.800.563.6237
Tel: 519.886.4610
Fax: 519.886.0350
Email – Member Services: member.services@serenialife.ca
Email – Member Benefits:
memberbenefits@serenialife.ca

300-470 Weber St. North
Waterloo, ON N2L 6J2

General Inquiries

General Inquires

Looking to purchase life insurance?

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Questions about life insurance or annuities (investments)?

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For Members

Have a question about your policy?

Contact member services

Want to update your contact information or notify us of a name change?

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Questions about your member benefits?

Email the member benefits team

Complaints

Have a complaint?

Here’s what you need to do

Want to report improper activity (whistleblowing)?

Follow these steps

An ultimate act of love

That’s what it comes down to when you decide to protect the ones that matter most. It’s a big decision, but we’re here to help you choose a life insurance product that meets your needs and your budget.