Step 1 – Notify us of your claim
Please reach out via phone, email, or regular mail to report the death of the policyholder. Once notified, we will send you a claims package that provides information regarding next steps, options for the beneficiary, and a list of requirements needed in order to process the claim.
Sending the Requested Information:
Claims Department
Serenia Life Financial
300-470 Weber Street North
Waterloo ON N2L 6J2
Fax: 519-886-0350
Tollfree fax: 1-888-965-1088
Email: Claims.Administration@serenialife.ca
Step 2 – Provide all requested information
Once you have sent the necessary information, as noted in our claims package, our Claims Administrator will review your file to confirm we have received all required documents. We will follow up with you in the event outstanding documentation is required.
Superintendent of Insurance
Insurance and Real Estate Division
Financial and Consumer Affairs Authority
Suite 601, 1919 Saskatchewan Drive
Regina, Saskatchewan S4P 4H2
Phone: (306) 787-6700
Fax: (306) 787-9006
Email: fid@gov.sk.ca
Step 3 – Await claims assessment
If all requirements are met, our Claims Administrator will approve your claim and authorize payment, after which a letter will be sent to confirm the payment was made. In the unlikely event your claim was denied, Serenia Life will notify you via registered mail. Please reach out to your advisor or the Claims Department with any questions or concerns.
Saskatchewan residents: You may also choose to contact the Superintendent of Insurance at any time during the claims process.
Notifying us of your claim:
Claims Department
Serenia Life Financial
300-470 Weber Street North
Waterloo ON N2L 6J2
Telephone: 519-886-4617 Ext. 403
Toll-Free: 1-800-563-6237, Option 2
Fax: 519-886-0350
Email: Claims.Administration@serenialife.ca