Claims Information

During this difficult time, Serenia Life Financial commits to providing compassionate, efficient service when you make a claim for one of our policies. Whether you are a beneficiary, or an advisor or executor seeking to make this claim on a client’s behalf, the steps below will walk you through our process for handling claim requests.

Step 1 – Notify us of your claim

Please reach out via phone, email, or regular mail to report the death of the policyholder. Once notified, we will send you a claims package that provides information regarding next steps, options for the beneficiary, and a list of requirements needed in order to process the claim.

Sending the Requested Information:

Claims Department
Serenia Life Financial
300-470 Weber Street North
Waterloo ON N2L 6J2

Fax: 519-886-0350
Tollfree fax: 1-888-965-1088
Email: Claims.Administration@serenialife.ca

Step 2 – Provide all requested information

Once you have sent the necessary information, as noted in our claims package, our Claims Administrator will review your file to confirm we have received all required documents. We will follow up with you in the event outstanding documentation is required.

Superintendent of Insurance

Insurance and Real Estate Division
Financial and Consumer Affairs Authority
Suite 601, 1919 Saskatchewan Drive
Regina, Saskatchewan S4P 4H2

Phone: (306) 787-6700
Fax: (306) 787-9006
Email: fid@gov.sk.ca

Step 3 – Await claims assessment

If all requirements are met, our Claims Administrator will approve your claim and authorize payment, after which a letter will be sent to confirm the payment was made. In the unlikely event your claim was denied, Serenia Life will notify you via registered mail. Please reach out to your advisor or the Claims Department with any questions or concerns.

Saskatchewan residents: You may also choose to contact the Superintendent of Insurance at any time during the claims process.

Notifying us of your claim: